![]() The Quest 2 was generally well received by critics for offering compelling virtual reality experiences at a relatively affordable price. The Rift and Rift S need to be connected to a powerful gaming PC to function, while the Quest models are stand-alone units that don’t need a PC. The company has produced a series of headsets including the Oculus Rift, released in 2016 the Oculus Rift S and Oculus Quest, both released in 2019 and last year’s Quest 2. “They need to test products thoroughly on the front end to avoid harm, and when something goes wrong, they need to act quickly.”įacebook acquired Oculus VR, then a startup perhaps known for its successful 2012 Kickstarter campaign, in 2014 for $2 billion. “It shouldn’t take more than 5,700 complaints for Facebook or any other company to launch a recall,” he says. Our investigation determined that our manufacturing process is safe, meaning no unexpected nor hazardous contaminants were found in the Quest 2 foam interface or manufacturing process.”īut William Wallace, manager of safety policy for Consumer Reports, says the company should have acted sooner in the face of the issues flagged by users. And the company is temporarily pausing global sales as “we work to provide the covers in every Quest 2 box, as part of our ongoing effort to ensure our products are safe and comfortable for everyone who uses them.” Facebook also told CR that it “took the irritation reports very seriously, and beginning in December we promptly conducted a thorough investigation including receiving advice from leading dermatologists and toxicologists. 24, all new Oculus Quest 2 headsets will come with a silicone cover that fits over the Quest 2 foam facial interface included in every box. And in April it said concerned users could contact customer support for replacement padding.įacebook told CR that starting on Aug. The company first publicly acknowledged complaints from users regarding skin irritation in a December 2020 blog post. ![]() The CPSC cited more than 5,700 complaints from consumers regarding skin irritation following the use of the Oculus headsets.Ĭonsumers who experience skin irritation or another reaction should immediately stop using the recalled foam facial interface, and all consumers should contact Facebook Technologies to receive a free silicone cover. “No doubt I am sensitive to some component of it.” “What started as a little itch every now and then became intense itching, redness, and now swollen eyes,” said Christine Ann, also on Facebook. “It might not be an allergic reaction, but this shouldn’t have happened to anyone.” “My eyes are swollen, I have a rash where the headset sits, it’s itchy, and painful,” another user, Mitchell Brown, wrote on Facebook. These complaints all say roughly the same thing: that using the Quest 2 for even just a few minutes causes redness, swelling, or other irritation. Similar comments have peppered the likes of Facebook, Reddit, and YouTube in recent months following the October 2020 release of the $299 virtual reality headset. “The irritation is extreme swelling and redness,” she told the company in April, describing her son’s face. Kelly Crothers of San Diego told Consumer Reports that she noticed a problem shortly after buying an Oculus Quest 2 for her son in March. ![]() The announcement comes after thousands of complaints from consumers that the headset causes rashes and other skin irritation on the face. Facebook has recalled the foam insert of its popular Oculus Quest 2 virtual reality headset, according to the Consumer Product Safety Commission (CPSC), the federal agency that oversees the safety of most household products. ![]()
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